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Air passengers were forced to protest at the Murtala Muhammad Local Airport in Lagos on Thursday night as Air Peace delayed their flight for several hours.
The commuters complained that their flight was rescheduled without prior notice by the airline from 8am to 8pm.
This comes on the heels of the directive by the Federal government that airline operators must refund the full cost of travel tickets to passengers after a two-hour delay.
The Minister of Aviation, Hadi Sirika had said, “On domestic flights, delay beyond one hour, a carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets. For delays between 10pm and 4am, the carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email, and transport to-and-fro airport.”
Data released by NACA show that in the first quarter of 2021, out of the 14,662 domestic flights operated in the country, 7,554 were delayed.
Also, 562 flights were delayed out of the 1,871 international flights operated out of the country. Nine international and 149 domestic flights were cancelled.
Nigeria has nine domestic airlines operating scheduled flights in the country.
This post was written by Obiajulu Joel Nwolu.
The views expressed here belong to the author and do not necessarily reflect our views and opinions.